Our story

Our story

1st Call Heating has been established for almost 8 years now and we are going from strength to strength.
1st Call Heating has been established for almost 8 years now and we are going from strength to strength.
1st call heating & drainage - Andrew and van
1st call heating & drainage - Van on caravan site
1st call heating & drainage - Van working on external drain

A Professional yet Friendly service

HERE IS A BIT ABOUT US

We are based in Cramlington, Northumberland and provide affordable services across the North East. 

If you believe your engineer should be a “STAR” then we are the right choice for you. We provide all our customers with an Honest, Professional yet Friendly service.

Our growing customer base has been grown from “Word of Mouth” from day one. We pride our reputation and aim to keep it at the highest level. 

We are also keen to help the development of local people and are proud that our first apprentice, Josh Pyle has become a fully qualified gas engineer and continues to works with us today.

In 2018 we expanded our services to include a drainage service and 1st Call Drainage was born. Liam Wilkinson joined our team from a well known national company and provides a wide range of experience within our company.

A Professional yet Friendly service

HERE IS A BIT ABOUT US

We are based in Cramlington, Northumberland and provide affordable services across the North East. 

If you believe your engineer should be a “STAR” then we are the right choice for you. We provide all our customers with an Honest, Professional yet Friendly service.

Our growing customer base has been grown from “Word of Mouth” from day one. We pride our reputation and aim to keep it at the highest level. 

We are also keen to help the development of local people and are proud that our first apprentice, Josh Pyle has become a fully qualified gas engineer and continues to works with us today.

In 2018 we expanded our services to include a drainage service and 1st Call Drainage was born. Liam Wilkinson joined our team from a well known national company and provides a wide range of experience within our company.

Proven professional service

SHOWN BY OUR ACCREDITATIONS

We are fully GaseSafe registered which includes re-assessments every 5 years to ensure we offer the highest level of safety.

We are proud to be approved Vaillant installers which complement our drive for quality and perfection.

Members of Check a Trade and Checked Vetted our customers feedback is paramount in the constant development of our business and the reviews left speak for themselves

1st call heating & drainage - GasSafe logo
1st call heating & drainage - vaillant logo
1st call heating & drainage - Checkatrade logo
1st call heating & drainage - Check and vetted logo

Proven professional service

SHOWN BY OUR ACCREDITATIONS

We are fully GaseSafe registered which includes re-assessments every 5 years to ensure we offer the highest level of safety.

We are proud to be approved Vaillant installers which complement our drive for quality and perfection.

Members of Check a Trade and Checked Vetted our customers feedback is paramount in the constant development of our business and the reviews left speak for themselves

1st call heating & drainage - GasSafe logo
1st call heating & drainage - vaillant logo
1st call heating & drainage - Checkatrade logo
1st call heating & drainage - Check and vetted logo

Make us your first choice

WITH OUR RANGE OF SERVICES

Our team are fully qualified and professional plumbers, gas engineers and drainage experts that have a strong track record of providing an excellent customer service. Our team are recommended, vetted, and monitored by Checkatrade and Checked & Vetted, where previous customers have rated our service an excellent 9.9 out of 10.

Check out our range of services below

Make us your first choice

WITH OUR RANGE OF SERVICES

Our team are fully qualified and professional plumbers, gas engineers and drainage experts that have a strong track record of providing an excellent customer service. Our team are recommended, vetted, and monitored by Checkatrade and Checked & Vetted, where previous customers have rated our service an excellent 9.9 out of 10.

Check out our range of services below

Make us your first choice

WITH OUR RANGE OF SERVICES

Our team are fully qualified and professional plumbers, gas engineers and drainage experts that have a strong track record of providing an excellent customer service. Our team are recommended, vetted, and monitored by Checkatrade and Checked & Vetted, where previous customers have rated our service an excellent 9.9 out of 10.

Check out our range of services below

HEATING & PLUMBINGDRAINAGE

Don’t take our word for it

WHAT OUR CUSTOMERS SAYS ABOUT US

Here are just a few comments from recent customers.

Always very, very good and professional. I would give 11 for his scores if I could. Excellent work.

Cleared new site drainage installation and inspected with cameraCustomer in Hexham

Turned up on time.. kept me notified.. diagnosed and fixed the fault and explained the cause.. great service. Totally recommended.

Boiler faultCustomer in Cramlington

Good all round. Done exactly as he said he would, very courteous, always on time and done the job brilliantly.

Cleared blocked hopperCustomer in North Shields

We can't thank Andy and his team (Liam and Josh) enough; they were very professional, knowledgeable, courteous and friendly. They turned up on time, took time to protect our surfaces before starting work and never stopped until the job was done. The work was completed to a high standard and we highly recommend 1st Call Heating to everyone.

New Combi Boiler and Shower fitted.Customer in Cramlington

Quick and tidy - a tree growing out of the drain. Fast, very quick response to initial contact - tidy and trustworthy.

Tree growing out of drainCustomer in Newcastle upon Tyne

Andy is helpful and very dedicated to making sure you get what you want. He now gets every plumbing job we have and we tell everyone about him.

Complete new en-suite fittedCustomer in Bedlington

1st call did an excellent job installing an exterior tap on my upstairs flat, they were really polite, quick and did a good quality job, would definitely recommend them.

Exterior tap installedCustomer in Cramlington

Don’t take our word for it

WHAT OUR CUSTOMERS SAYS ABOUT US

Here are just a few comments from recent customers.

Always very, very good and professional. I would give 11 for his scores if I could. Excellent work.

Cleared new site drainage installation and inspected with cameraCustomer in Hexham

Turned up on time.. kept me notified.. diagnosed and fixed the fault and explained the cause.. great service. Totally recommended.

Boiler faultCustomer in Cramlington

Good all round. Done exactly as he said he would, very courteous, always on time and done the job brilliantly.

Cleared blocked hopperCustomer in North Shields

We can't thank Andy and his team (Liam and Josh) enough; they were very professional, knowledgeable, courteous and friendly. They turned up on time, took time to protect our surfaces before starting work and never stopped until the job was done. The work was completed to a high standard and we highly recommend 1st Call Heating to everyone.

New Combi Boiler and Shower fitted.Customer in Cramlington

Quick and tidy - a tree growing out of the drain. Fast, very quick response to initial contact - tidy and trustworthy.

Tree growing out of drainCustomer in Newcastle upon Tyne

Andy is helpful and very dedicated to making sure you get what you want. He now gets every plumbing job we have and we tell everyone about him.

Complete new en-suite fittedCustomer in Bedlington

1st call did an excellent job installing an exterior tap on my upstairs flat, they were really polite, quick and did a good quality job, would definitely recommend them.

Exterior tap installedCustomer in Cramlington
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4 months ago

Yet another impressive bathroom finished by our team. Clean lines and storage and a lovely 1400x800 walk in shower with rain water shower.

4 months ago

This boiler has its 10th yearly service today and without a single breakdown! Vaillant boilers are still leading the way. Servicing from £70 message us with your boiler model for a no obligation ... See more

4 months ago

Lovely bathroom completed today. This one was supplied by our customer and we did the fitting for them.

4 months ago

This Baxi combi was highly unreliable and leaking water.
Today we upgraded it to this excellent Vaillant A-rated combi. With intelligent controls and magnetic system protection.

Visit ... See more

5 months ago

We are now available for bookings for all types of work. During this time we will be following safe working practices. If our customers have any special requests for extra protection we are ready. ... See more

5 months ago

I would definitely recommend this company, extremely happy with the service they provide.

5 months ago

Please take the time to look at some of the latest customer guidance when we visit your property.

We are still working so don’t hesitate to call if you need help.

6 months ago

Fancy filtered chilled sparkling or still water from your kitchen tap with WiFi connectivity via an smartphone app for total control?

Well check this impressive Grohe Kitchen tap we fitted today as ... See more

6 months ago

Something different today. We have been setting up hot water and heating for a Kebab factory. The main factory was destroyed in a fire so a temporary one has been set up until main building is ... See more

6 months ago

We won’t let covid 19 keep you in the cold! Today we have replaced this old Potterton boiler which was unsafe for this Baxi 824 with 10 years warranty as standard.

Don’t forget we are here to ... See more

Being a bit social

LATEST PROJECTS

You’ll find our most recent projects on here along with client feedback and whats happening in the general life of the guys at 1st Call heating & Drainage

Follow us on

Being a bit social

LATEST PROJECTS

You’ll find our most recent projects on here along with client feedback and whats happening in the general life of the guys at 1st Call heating & Drainage

Follow us on

4 months ago

Yet another impressive bathroom finished by our team. Clean lines and storage and a lovely 1400x800 walk in shower with rain water shower.

4 months ago

This boiler has its 10th yearly service today and without a single breakdown! Vaillant boilers are still leading the way. Servicing from £70 message us with your boiler model for a no obligation ... See more

4 months ago

Lovely bathroom completed today. This one was supplied by our customer and we did the fitting for them.

4 months ago

This Baxi combi was highly unreliable and leaking water.
Today we upgraded it to this excellent Vaillant A-rated combi. With intelligent controls and magnetic system protection.

Visit ... See more

5 months ago

We are now available for bookings for all types of work. During this time we will be following safe working practices. If our customers have any special requests for extra protection we are ready. ... See more

5 months ago

I would definitely recommend this company, extremely happy with the service they provide.

5 months ago

Please take the time to look at some of the latest customer guidance when we visit your property.

We are still working so don’t hesitate to call if you need help.

6 months ago

Fancy filtered chilled sparkling or still water from your kitchen tap with WiFi connectivity via an smartphone app for total control?

Well check this impressive Grohe Kitchen tap we fitted today as ... See more

6 months ago

Something different today. We have been setting up hot water and heating for a Kebab factory. The main factory was destroyed in a fire so a temporary one has been set up until main building is ... See more

6 months ago

We won’t let covid 19 keep you in the cold! Today we have replaced this old Potterton boiler which was unsafe for this Baxi 824 with 10 years warranty as standard.

Don’t forget we are here to ... See more

If you have any needs, simply call us now for bookings and advice

Professional, Reliable Installations & Repair Services

01670 943543